Customer Service in Retail

KA1 Courses Customer Service in Retail Almondvoclink Plymouth UK

Funding available?

Yes, via EACEA’s (Education, Audiovisual and Culture Executive Agency) Erasmus Plus Key Action 1 –  International Study Programmes for  Teacher Development. You can also apply for grants from your local government or self fund the course.

Who is it for?

Professionals in Vocational Educational Training, Teachers, Teaching Assistants, Head Teachers, Teacher Trainers.

Aim of the course: To increase competences; compare training methods; learn about methods used in the UK; observe and take part in a training program along with other students; improve English and gain new vocabulary; to open a new link for possible international cooperation with the UK training provider; to motivate VET staff; promote development and integration;

Course Description:This is a 5 day training course aiming at covering all aspects of excellent customer service in retail sector. This course will be running daily at the local training facility. Your qualified training provider will make sure, the highest standards of tutoring are presented. You will take part in series of practical workshops and theory classes that will cover a wide range of topics such as: laws and legislation, mystery shopper, team building, understanding the five steps of selling model, effective training and motivation. The training course will also include a visit to Drakes Shopping Centre and a Mystery Shopper activity.

You will receive a certificate of completion from your training provider and from Almond Vocational Link as a confirmation and evidence of you participation.

Please note, the package presented is a basic course plan, we can extend you stay, add study visits and language training or cultural trips during your free time.

Accommodation: Hotel or B&B  Accommodation provided by Almond Vocational Link

Airport Transfer: Arranged by Almond Vocational Link

Local Transport: Arranged by Almond Vocational Link

Training Provider: Private training provider

Location: Plymouth, Devon,  England

Duration: Minimum 5 working days

Course Details: Runs throughout the year, minimum booking notice of 8 weeks

Monitoring, Mentoring & Support: Almond Vocational Link

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